Scope of Work

WALMART SOW BY FREQUENCY

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• The term “Winter” when used in this SOW is generally understood to mean from October to March    

• “Spring/Summer/Fall” when used in this SOW is generally understood to mean from April to September

 

Ensure that all flooring is slip-free by the time the Facility opens — Daily

Entrances, Vestibules and Exits (mainly foot grill matting, concrete and carpeting)

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• remove all visible debris (including, without limitation, garbage/trash, plastic, cardboard, gum and cigarette butts) using the lobby broom and dustpan -Daily

• vacuum and clean all rubber and carpet matting - Daily

• treat/remove any gum, spots and/or stains- Daily

• complete maintenance utilizing the appropriate carpet maintenance equipment — Daily during the Winter, Weekly during the Spring/Summer/Fall or otherwise As Needed to provide a consistently clean and safe entrance- Daily/ Wkly By Friday

• vacuum and clean all cart well matting (if and as applicable) Winter, As Needed treatment/maintenance of the cart well matting will typically be Daily blowers/fans shall be used to dry the area(s); Service Provider shall not be responsible for the removal/replacement of carts shall be scheduled with and approved by the Facility management team, in advance- Wkly By Friday

• clean under all entryway foot grill mat(s) – a minimum of one (1) time per month during the Winter , and a minimum of one (1) time every two (2) months during the Spring/Summer/Fall Facility management team will coordinate to schedule and store team will clear any foot grills from any displays/shopping carts on the matting- Mtly by the 20th

• sweep, vacuum, wash and dry the concrete surface under the foot grills- Mtly by the 20th

• place back the foot grills exactly as they were before (and shall also record the location and setup of the foot grills when initially removing them, as pieces may vary) - Mtly by the 20th

• clean all entrance door metal, glass (in and out) and kick-plates, inside and out (both sets of doors, if and as applicable) - Daily

• clean all other interior and exterior entrance glass and metal up to ten (10) feet in height - Daily

• clean all other interior and exterior entrance glass and metal above ten (10) feet in height (if and as applicable) — As Needed, and in no event less than Monthly- Mtly by the 20th

• clean all brass, chrome and metal surfaces such that they are clean and free of soil, streaks and oxidation- Daily

• thresholds/tracks and hinges to maintain appearance and remove de-icing chemical, sand and dirt- Daily

• pressure wash all entrance walkways –one (1) time every two (2) weeks during the Spring/Summer/Fall - twice a week Tuesday and Friday

• sidelights, door frames and thresholds with the appropriate materials to ensure they are free of dirt, stains, streaks and salt residue- Daily

• clean and sanitize all drinking fountains, ATM machines and/or public phones- Daily

• perform all detail cleaning of corners, edges, and areas surrounding poles and/or pillars throughout all entrance areas- Daily

 

Sales Floor / Checkouts / Self-checkouts / Online Grocery Area

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• dust mop remove gum, tar, stickers and/or other debris from all hard surfaces- Daily

• machine scrub/auto scrub all hard surfaces- Daily

• burnish all hard surfaces — three (3) times per week 3 X Wkly By Friday

• remove and clean under any mats on floor, including check-out lanes During floor cleaning, mats shall be moved to another part of the floor. Mats shall not be placed on counters, tables, chairs, fixtures and/or shopping carts and must be placed back in their original position once surface is clean and dry - Daily

• remove all visible debris (including, without limitation, dirt, papers and cardboard stickers) using the lobby broom and dustpan / treat any gum, spots and/or stains- Daily

• vacuum any Sales Floor carpets- Daily

• Complete interim maintenance utilizing low moisture encapsulation processes on all Sales Floor carpet (if and as applicable)- Mtly by the 20th

• clean all Sales Floor glass that is part of the building, including glass surrounding the escalator (if and as applicable)- Daily

• empty all garbage/trash and recycling receptacles and replace liners of all garbage/trash and recycling receptacles, check lanes, and cash wraps Bags collected from recycling receptacles should be brought by the Service Provider to the appropriate compactor in the backroom- Daily

• replace liners in any garbage/trash receptacles on the Sales Floor not use shopping carts to collect any trash, garbage and/or recycling.- Daily

• clean and sanitize all walls behind and adjacent to all garbage/trash receptacles- Daily

• perform all detail work (Gondola edges, wall edges, carpet edges comer guards, etc.)- Daily

• sweep under gondolas a minimum of six (6) inches- Daily

• sweep under gondolas, from side to side (Fresh side and pet supplies- Wkly By Friday

• remainder of the Sales Floors – Quarterly) (proof of cleaning is required and validated by the Facility management team)- Quarterly every 90 days 4times/year

• remove all dust and debris build up trapped by fashion display fixtures – Weekly (this may require coordination with the Facility management team to move fixtures or products to gain access)- Wkly By Friday

 

The Service Provider shall not be responsible for the following:

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- Cleaning Sales Floor walls (save and except for any splatter from mopping, scrubbing, recoating or other janitorial / cleaning / related activities);

- Cleaning displays, merchandise fixtures or display cases (including glass);

- Cleaning/dusting Sales Floor ceiling, diffusers, light valances or light fixtures;

- Cleaning checkout mats;

- Moving Sales Floor fixtures; and

- Carpet or tile repairs"

 

Fitting Rooms

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• clean fitting room flooring in the manner described in the “Hard Surfaces” section of this SOW- Daily

• remove all stickers from and clean the mirrors- Daily

• remove pins, clips and/or other debris from the floor and any counters- Daily

• remove all stickers and/or other debris from and clean the fitting room benches/chairs/stools- Daily

• clean and dust fitting room fixture walls and doors (including louvers)- Daily

 

"The Service Provider shall not apply floor finish to LVT flooring; and 

 The Service Provider shall not burnish Fitting Room flooring."

 

Washrooms, including family washrooms and associate/employee washrooms

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• follow all Canada Occupational Health and Safety laws, regulations, rules and/or requirements, when handling or removing any waste and/or blood-borne pathogens- Daily

• clean and disinfect all sinks, toilets, urinals, dispensers, baby changers, light switches, vents, mirrors and fixtures- Daily

• dust mop and damp mop ensure that all flooring is slip-free by the time the Facility opens- Daily

• machine scrub the floors — As Needed, and in no event less than Monthly- Mtly by the 20th

• clean all washroom grout— one (1) time every two (2) months -1x/2mth

• Not burnish the washroom floor, Never apply any finish to the washroom floor; and shall use neutral cleaner during the Winter in order to neutralize de-icing chemicals and sand build up, as this is critical to the appearance and life of these floors

• clean and disinfect all washroom partitions- Daily

• clean and refill paper product dispensers (washroom tissue, paper towels, etc.)-Daily

• clean soap dispensers / replace soap dispenser units when empty — Check dispensers Daily and replace As Needed- Daily

• empty garbage/trash receptacles and replace liner in sanitary napkin receptacles and garbage/trash receptacles- Daily

• disinfect garbage/trash receptacles-Daily

• clean underside of sinks, commodes, and urinals to remove residue, mold and mildew- Daily

• clean and disinfect all washroom base molding along the wall (where wall meets floor) such that it is free of dirt, grime, mildew and hard water stains, with special attention paid to the area under the toilets- Wkly By Friday

• clean air vents/diffusers and replace air freshener(s)- Mtly by the 20th

• wash and disinfect all walls- Mtly by the 20th

• power wash all walls, partitions, toilets, urinals and floors-"2 X ""Annually or As Required"""

 

- The Service Provider shall make reasonable efforts to un-clog toilets with a plunger when necessary. If unsuccessful, the Service Provider shall immediately notify the Facility management team to escalate the matter.

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- The Service Provider shall identify to the Facilities management team any washroom supplies (and specifically, feminine hygiene products, toilet paper, hand soap and urinal spritzers/cakes) prior to such supplies becoming depleted

 

Administrative/Associate areas (including, without limitation, break room, locker area, training room, locker room and offices)

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• vacuum and clean any matting and carpet surfaces- Daily

• Any locked offices shall be vacuumed and cleaned by the Service Provider- Wkly By Friday

• dust mop and damp mop hard surfaces throughout any Administrative/Associate areas in the manner described in the “Hard Surfaces” section of this SOW ensure that flooring is slip-free by the time the Facility opens- Daily

• stack chairs and lift tables to dust mop and mop any Break Room floor. When complete, the Service Provider shall place chairs and tables back in an organized way- Daily

• auto scrub and burnish any Administrative/Associate area flooring in the manner described in the “Hard Surfaces” section of this SOW- Wkly By Friday

• perform a deep scrub of and recoat floor finish — As Needed, and in no event less than Quarterly - Quaterly every 90 days 4times/year

• strip and recoat any Administrative/Associate areas - As Needed, and in no event less than Yearly- "Annually or As Required"

• empty all garbage/trash throughout any administrative/Associate areas- Daily

• sweep (if tile) or vacuum (if carpet) any stairways, if and as applicable- Daily

• damp wipe and dry (plastic) or vacuum (fabric) furniture- Daily

• take all recyclables (including, without limitation, cans, bottles and/or paper) to the designated area within the Facility and follow the Facility’s recycling program – three (3) times per week- 3 X Wkly By Friday

• The Service Provider shall not dump any recyclables in the garbage/trash compactor

• sanitize garbage/trash receptacles and wipe down walls behind garbage/trash receptacles- Wkly By Friday

• clean and remove any rust/mineral deposits and sanitize all associated counters and sinks (for clarity, the Service Provider is not responsible to clean any dishes)- Daily

• clean, empty and sanitize refrigerators- Mtly by the 20th

• clean, empty and sanitize microwaves- Daily

• wipe down exterior of appliances and vending machines, including top surface(s)- Wkly By Friday

• ensure that framed art displayed on walls is free of dust, fingerprints and smudges- Mtly by the 20th

• ensure that stairwells and handrails are free of smudges, dirt or other substances, if and as applicable- Wkly By Friday

 

Customer Services / Photo Studio / Optical Studio

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• remove all visible debris (including, without limitation, garbage/trash, rubber bands, popcorn and stickers) using the lobby broom and dustpan- Daily

• wipe clean all cleared counters- Daily

• vacuum and clean all cart well matting (if and as applicable) Winter, As Needed treatment/maintenance of the cart well matting will typically be Daily blowers/fans shall be used to dry the area(s); Service Provider shall not be responsible for the removal/replacement of carts shall be scheduled with and approved by the Facility management team, in advance- Daily

• vacuum all carpet- Daily

• complete interim maintenance utilizing best processes recommended by the Service Provider — Weekly during the Winter and Monthly during the Spring/Summer/Fall - Wkly By Friday/ Mtly by the 20th

• dust mop all hard surfaces remove gum, tar, stickers and/or other debris machine scrub/auto scrub- Daily

• "burnish all hard surfaces — three (3) times per week-3 X Wkly By Friday

• maintain a glossy appearance the floor finish for all VCT surfaces in the Facility frequency every ninety (90) days to maintain ISSA standards (see below of the SOW)- Quaterly every 90 days- 4times/year

• strip and recoat all VCT surfaces in the Facility — As Needed, and in no event less than Yearly- "Annually or As Required"

• empty all garbage/trash and recycling receptacles and replace liners of all garbage/trash and recycling receptacles (bags collected from recycling receptacles should be brought to the corresponding compactor- Daily

• sweep and wash the cash office- Daily

• clean and sanitize all walls behind and adjacent to all garbage/trash receptacles- Daily

 

Pharmacy

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• dust mop, damp mop, auto scrub all hard surfaces in the Pharmacy in the manner described in the “Hard Surfaces” section of this SOW- Daily

• vacuum and clean all Pharmacy mats and carpets in the manner described in the “Carpeted Surfaces” section of this SOW- Wkly By Friday

• empty garbage/trash and replace liner(s)- Daily

• sanitize garbage/trash receptacles- Wkly By Friday

 

The Service Provider shall not be responsible for cleaning fixtures and cases in the Pharmacy, as the designated Pharmacy personnel will be responsible for doing so Food Services Areas (Next Gen Facilities only) A116

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• dust mop and disinfect guest seating floor areas (using damp mop or auto scrubber)- Daily

• dust mop and disinfect floors inside garbage/trash compartments and floors beneath product display cases and self-service counters (using damp mop or auto scrubber ensure all flooring is slip-free by the time the Facility opens- Daily

• clean under any mats, ensuring mats do not come into contact with tables, chairs or any food services areas or food preparation areas and then place back the matting after the floor is clean and dry- Daily

• vacuum and clean any fabric matting in guest seating areas- Daily

• damp wipe and dry (plastic) or vacuum (fabric) furniture- Daily

• empty all garbage/trash receptacles, disinfect inside and out, and replace liners- Daily

• "The Service Provider shall not be responsible for the following:

- Cleaning any food preparation area and/or food or drink preparation surfaces or equipment;

- Cleaning mats; and

- Cleaning food displays"

 

Escalators, Elevators and Cart Conveyors, Movators, Freight Elevators (if and as applicable):

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• clean all escalator rail and wall surfaces Daily

• clean escalator treads using the appropriate escalator cleaning machine- Mtly by the 20th

• remove all dirt and debris from cartveyor surface and track- Mtly by the 20th

• clean escalator landings following the appropriate “Hard Surfaces” or “Carpeted Surfaces” procedures as set out in this SOW, as the case may be- Daily

• remove gum, tar, stickers and/or other debris from the entire escalator- Daily

• remove gum, tar, dirt, fingerprints and/or other debris from the elevator floor and walls- Daily

• clean the elevator ceiling and vents- Wkly By Friday

• clean the elevator floor, including without limitation the elevator threshold/tracks, following the appropriate “Hard Surfaces” or “Carpeted Surfaces” procedures as set out in this SOW, as the case may be – Daily- Daily

• clean the elevator lobbies/vestibule following the appropriate “Hard Surfaces” or “Carpeted Surfaces” procedures as set out in this SOW, as the case may be – Daily- Daily

• clean and wipe down the reachable/accessible stainless and glass areas (if and as applicable) of the cart conveyors- Daily

• clean the cart conveyors track (if and as applicable) (no water to be used)- Mtly by the 20th

• sweep and mop stockroom freight elevator(s) (if and as applicable- Daily

 

High Dusting (10 feet and above)

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• "perform all high dusting (10 feet and above) of all surfaces throughout the interior of the Facility not requiring the use of a scissor lift , including but not limited to air supply, lighting fixtures and/or return vents — As Needed, and in no event less than two (2) times per year - "2 X ""Annually or As Required"""

• For clarity, any high dusting services requiring the use of a scissor lift as may be requested by Walmart from time to time shall be considered an extra service and shall be at those Prices / Fees set out in Schedule “C” to the Agreement."- "2 X ""Annually or As Required"""

• dust wall hangings and pictures — As Needed

 

The Service Provider shall not be responsible for the following:

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- Cleaning/dusting Sales Floor ceiling lights, light fixtures, air supply and/or return vents, with the exception of vents in the washroom(s)- High dusting in stock areas."

 

CARPET PROCEDURES

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• visual inspection of all Facility carpet to locate any gum, spots and/or stains needing maintenance attention - Daily- treat/remove any gum, spots and/or stains using low moisture hand spotting techniques, as outlined in the "Carpet Spotting Guide" issued by ISSA

• Save and except for any fixtures that are on wheels, no fixtures shall be required to be moved, and the janitorial / cleaning process will work around any such fixtures based on accessibility - The Service Provider shall water rinse, either by hand or using the appropriate extraction equipment, any spots, recurring stains and/or gum treated with chemical spotter (extraction equipment should only be utilized for this task in the event a large section of carpet was treated)

• Water/liquid extraction of large, carpeted sections - As Needed- Extraction process is to be completed during the first hour of maintenance services to allow for drying by the time the Facility opens (the use of blowers/fans to reduce drying time is strongly recommended)

 

VCT FLOORS

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• apply floor finish (minimum of 5 coats on all areas) to maintain a glossy appearance (must be able to see light fixture(s) reflected) deep scrub of and recoat the floor finish for all VCT surfaces in the Facility — As Needed, and in no event less than Quarterly on an evenly spaced frequency every ninety (90) (with priority always being given to produce/fresh aisles/front/exit and racetrack aisles days to maintain ISSA standards- Quaterly every 90 days 4times/year

• strip and recoat all VCT surfaces in the Facility — As Needed, and in no event less than Yearly- "Annually or As Required"

• If any damage occurs to any VCT surface during any janitorial / cleaning / related activities (including, without limitation, pallet scratches or markings from chemicals), the Service Provider shall, at its sole cost and expense, immediately make good any such damage and restore the impacted areas back to their previous condition (i.e. clean and glossy appearance, and must be able to see the light fixture(s) reflected) in the next floor reconditioning — As Needed

• The Service Provider shall clean all splatter from mopping, scrubbing and recoating (including, without limitation, gondola bases, bull nose edge plates, kick plates and other base deck parts) — Daily- Daily

• The Service Provider shall perform all detail cleaning to maintain the kick plates and open areas under the gondolas clean and free of dirt, grime, floor finish and debris, including the transition between the flooring and the gondola, and behind the gondola corner guards — As Needed, and in no event less than Monthly- Mtly by the 20th

• The Service Provider shall remove wax buildup on stainless steel column wraps and corner guards — As Needed, and in no event less than Monthly- Mtly by the 20th

 

Work NOT Included in Services / Requirements

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• The Service Provider shall not be responsible for cleaning Sales Floor walls (save and except for any splatter from mopping, scrubbing, recoating or other janitorial / cleaning / related Services).

• The Service Provider shall not be responsible for cleaning skylights.

• The Service Provider shall not be responsible for plumbing repairs, with the exception of attempting to unclog toilets as set out in this SOW.

• The Service Provider shall not be responsible for moving Sales Floor fixtures

• The Service Provider shall not be responsible for cleaning Sales Floor displays, merchandise fixtures, cashier stations, office furniture and/or merchandise display cases (including glass).

• The Service Provider shall not be responsible for cleaning/dusting Sales Floor ceiling, diffusers, light valances, light fixtures and/or high-level dusting, save and except and to the extent otherwise set out in this SOW.

• The Service Provider shall not be responsible for repairing carpet burns, tears, frays or other defects, unless caused by the Service Provider. Carpet repair needs must be immediately communicated by the Service Provider to the Facility management team

• The Service Provider shall not be responsible for cleaning vinyl/rubber mats in the Food Services areas and/or the checkout lanes.

• The Service Provider shall not be responsible for cleaning food preparation areas and equipment.